返金ポリシー
We want you to be satisfied with your purchase. Please read the following return and refund terms carefully.
90-Day Return Policy
We offer a 90-day return policy for eligible returns, which means you may request a return within 90 days after receiving your item, subject to the terms and conditions below.
To be eligible for a return under our 90-day return policy, your item must be in the same condition that you received it, unworn or unused, with tags where applicable, and in its original packaging. You’ll also need the receipt or proof of purchase.
Our 90-day return policy does not provide a general right to return an item simply because you have changed your mind or no longer want the product. Acceptable reasons for a return under this policy include:
- The item was damaged during shipping
- The item is defective or non-functional
- The item does not operate as intended
- The item has missing or incomplete functions
- The wrong item was sent
This 90-day policy does not affect any statutory consumer rights that may apply to your order.
UK Statutory Cancellation Rights
If you are a consumer in the United Kingdom purchasing goods online, you generally have a statutory right to cancel your order within 14 days after receiving the goods, without giving a reason.
If you choose to exercise this statutory cancellation right:
- You must notify us within the applicable 14-day cancellation period.
- After notifying us, you must return the goods within the applicable return period.
- The item should be handled with reasonable care and returned in accordance with applicable law.
- Unless the item is faulty, damaged, incorrect, or otherwise covered by a statutory remedy, you may be responsible for the direct cost of returning the goods, where permitted by applicable law and where this cost has been properly disclosed.
- We will refund the amount required by applicable law, including the cost of standard delivery where required. Additional delivery charges for an upgraded or express delivery option may not be refundable.
- Refunds for statutory cancellations will be processed within the timeframe required by applicable law.
Our 90-day return policy does not restrict or remove any statutory cancellation or consumer rights available to UK customers.
EU Statutory Cancellation Rights
If you are a consumer in the European Union, you may have a statutory right to cancel an online purchase within 14 days, without giving a reason, subject to applicable law and any statutory exceptions.
Where applicable, statutory cancellation rights will take priority over the terms of our standard 90-day return policy.
The item must be returned in accordance with applicable law, and any refund will be processed in accordance with the applicable statutory requirements.
United States Customers
For customers in the United States, our standard 90-day return policy applies as described above.
There is no general federal requirement that online retailers accept returns simply because a customer changes their mind. However, certain state or local laws may provide additional consumer rights.
Nothing in this policy is intended to limit or exclude any consumer rights that cannot legally be limited or excluded under applicable law.
How to Start a Return
To request a return, please contact us at:
Please include your order number and the reason for your return.
We will review your request and provide the appropriate return instructions.
Please do not send an item back without first contacting us and receiving return instructions from our customer service team.
For eligible defective, damaged, incorrect, or otherwise approved returns where we are responsible for the return, we may provide a return shipping label or other return instructions.
For change-of-mind returns made under applicable statutory cancellation rights, the customer may be responsible for the return shipping cost where permitted by applicable law.
Damages and Issues
Please inspect your order upon reception and contact us as soon as possible if the item is:
- Damaged during shipping
- Defective or non-functional
- Not operating as intended
- Missing or incomplete in its functions
- The wrong item
Please provide your order number and, where appropriate, clear photos or videos showing the issue so that we can evaluate it and assist you as quickly as possible.
If an item is confirmed to be defective, damaged, incorrectly supplied, or otherwise covered by an applicable statutory remedy, we will provide an appropriate resolution in accordance with applicable law.
Exceptions / Non-Returnable Items
Certain products may not be eligible for return due to their nature, including:
- Perishable goods, such as food, flowers, or plants
- Custom-made or personalised products
- Certain sealed personal care or hygiene products where the seal has been broken, where permitted by applicable law
- Hazardous materials, flammable liquids, or gases
- Other products that are legally excluded from cancellation or return rights
These exclusions do not apply where applicable law provides a consumer with a mandatory right to cancel, return, refund, repair, replacement, or other remedy.
Please contact us if you have questions about whether a particular product is eligible for return.
Sale Items and Gift Cards
We do not normally accept returns on sale items or gift cards under our standard 90-day return policy.
However, this does not affect any statutory consumer rights that apply to your purchase, including rights relating to faulty, defective, incorrectly supplied, or otherwise non-conforming goods.
Exchanges
The fastest way to ensure you get what you want is generally to return the item you have, where eligible, and place a separate order for the replacement item.
Any exchange will be subject to the applicable return terms and statutory consumer rights.
Refunds
Once we receive an approved return, we will inspect the item and notify you whether the refund has been approved.
For returns under our standard 90-day return policy, approved refunds will normally be processed to the original payment method within 5 business days after the returned item has been received and approved.
For statutory cancellations or other legally protected returns, refunds will be processed within the timeframe required by applicable law.
Where a refund is required by law, the amount refunded will include any amounts that are legally required to be refunded, including applicable standard delivery charges.
Please note that after we issue a refund, your bank, credit card company, PayPal, or other payment provider may require additional time to post the funds to your account.
If you believe a refund is overdue, please contact us at:
Your Statutory Consumer Rights
Nothing in this Refund Policy is intended to exclude, restrict, or limit any consumer rights or legal remedies that cannot legally be excluded, restricted, or limited under the laws applicable to your purchase.
Where a mandatory consumer protection law applies to your order, that law will take precedence over any conflicting provision of this policy.